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Terms and Conditions

Please read the Terms & Conditions listed below. They are applicable on ALL orders unless specifically waived.

Effective from January 1, 2016

For new cards (custom made, replicated or tweaked)
  1. Orders shall be accepted based on availability only. To check availability please click here.
  2. Please ensure that you place your orders 
    • At least one monthin advance for Mini-Albums, Scrapbooks, etc.
    • At least ten days* in advance for a Quilled Card or a Box Card, and
    • At least seven days* in advance for Non-Quilled cards. 
    • This is the minimum time required for an order (1 piece only) and such time required for execution may be longer depending on the nature, size and design of the product. 
  3. Orders placed less than one month or ten days or seven days in advance (as the case may be) may be accepted on an exceptional basis depending upon availability and shall be charged a premium fee at 50% of normal order value.
  4. Orders for four or more units shall be considered as bulk orders. Please give at least twenty days' time for execution of bulk orders. Orders for more than ten cards shall require at least one month's notice. (This may be revised to a higher period depending on the nature and design of the cards.)
  5. An order shall be confirmed only when all details regarding the product have been finalised and the cost estimate has been approved by the customer. {Also see How to place an order}
  6. 50% of the order value shall be paid in advance in order to commence execution. {Also see How to Pay}
  7. The balance amount is payable by the customer within 7 days from the date the order is shipped (if the preferred mode of delivery was courier) or on Delivery (if the customer personally picks up the product.)
  8. Any delay in payment of the balance amount of over 7 days will attract a 50% penalty on the amount payable up to 15 days and 100% on the balance amount thereafter, and the cancellation of any discount or offers claimed on both occasions.
  9. Non-Payment will result in a Customer Ban, wherein we will not accept any more orders from the customer until the balance+penalty due is cleared in full.
  10. Orders once placed if cancelled before delivery shall result in forfeiture of any advance amount paid.
  11. Please place orders only through the order forms to enable tracking of orders. To place an order click here.
  12. We retain the rights to the design that was created using your inputs and reserve the right to reproduce any such card created and designed by us.

For Ready cards.
  1. Please check here if a ready card is available before placing an order.
  2. Please place orders only through the order forms to enable tracking of orders. To place an order click here.

Other Terms and Disclaimers.
  1. The operating hours for e-mails and phone calls shall be between 10.00 AM and 7.00 PM on weekdays only.
  2. We reserve the right to refuse service to anyone at our discretion without having to give any reason whatsoever.
  3. Execution of cards, especially replicated designs and tweaked designs, shall depend upon availability of materials. The customer shall be informed of any shortage in stock before the order is confirmed.
  4. As all the products are handmade, creation of an exact replica may not be possible (especially for products with Quilled designs) and therefore, the actual design on the replicated product may slightly differ from the image displayed on the website.
  5. To ensure that the design is acceptable and to avoid returns, upon request, a mock design may be sent by the design team before assembling the final product. The customer then has the option to suggest changes or approve the design. Once the design is approved by the customer, it cannot be altered.
  6. Product(s) approved by the customer cannot be returned.
  7. Infinite Emotions - The Card Shop owns the rights to the pictures of all of its creations and requests that due credit be given to The Card Shop if any of its creations are photographed and/or reproduced on any blogs, social media websites or anywhere else on the internet.
  8. Where the cards have been inspired from other crafters' creations, due credit shall be given to their work.
* No of days include just the time taken to process and execute your order. They exclude the time taken to courier the card.

Updated on January 1, 2016